SHIPPING & RETURNS

Shipping Policy

We at Lama aim to ensure that you get the delivery of your order within the specified time frame. For this, we have chalked out a speedy delivery plan.
For orders below Rs.500/-, a nominal shipping and delivery charges of Rs.30/- will be added.
For orders above Rs.500/-, shipping and handling charges shall be free.

Please Note:
The transit time varies from destination to destination. All rights reserved. The Shipping policy is subject to change without prior intimation.

Returns and Refund Policy

Any defect or complaints can be referred to the company’s customer care division at +91 8100 10 2266 or can be emailed to us at cconline@lamapharma.com. The customer’s complaints will be redressed as soon as possible. The customer may return the product within 5 days of receipt in case of any defect by raising a complaint and returning the product on ‘freight to pay’ basis. When returning goods, please quote the – order number, your name, name of the product and the reason why you are returning the goods. The company will refund the money deducting the freight charges on such returns.

For all orders which could not be executed or refused at the destination, the amount collected would be refunded after deducting the shipping and handling charges.
Returns are not possible in the following cases:
1. Used products
2. Return request is made outside the specified time frame.
3. Products with tampered or missing serial numbers, including price tags & labels.